Terms & Conditions

By using this website or booking services with ADHD Active Ltd, you agree to these Terms & Conditions.

We provide private ADHD assessment, diagnosis, treatment and follow-up services delivered by suitably qualified and regulated healthcare professionals, in accordance with recognised UK clinical guidelines.

ADHD Active provides comprehensive assessment and diagnosis, personalised treatment plans, ongoing treatment reviews if required, and ADHD coaching. The specific scope may vary based on the individual.

Our telehealth services are available to patients located in the United Kingdom (England, Scotland, Wales and Northern Ireland) at the time of the appointment. We do not currently provide telehealth services to patients located outside the UK.

Information on this website is provided for general informational purposes and does not replace personalised clinical assessment or medical advice.

Appointments must be booked via our website or official contact channels. ADHD Active operates as a private consultancy and is not covered by the NHS. Payment is taken in advance for self-funding patients, and follow-up appointment fees must be received in full before the appointment takes place. Current fees are listed on our pricing page.

If a confirmed appointment is cancelled between 24 and 48 hours before the scheduled time (notice during working days only, excluding weekends and bank holidays), we will retain 25% of the fee paid, or you will be responsible for 25% of the fee if it has not already been paid.

If the cancellation occurs within 24 working hours of the confirmed time, or if an appointment is missed, 50% of the fee will be retained, or you will be liable for 50% of the fee if it has not already been paid.

ADHD Active does not offer an out-of-hours or emergency service. For urgent medical advice outside regular hours, please use your local NHS service, such as your GP, NHS 111, or A&E if appropriate.

• Provide accurate and complete information
• Use the website lawfully
• Do not misuse or interfere with website functionality

Effective communication and collaboration between the service provider and the patient are essential for successful treatment. ADHD Active is responsible for involving patients in decision-making, providing progress updates and addressing enquiries promptly. Patients are expected to share information openly, actively participate in treatment and adhere to agreed plans.

We are committed to GDPR compliance, with transparent data practices, explicit user consent and minimal data collection. Rigorous security measures and access controls safeguard against unauthorised access, and privacy-by-design principles guide our systems. No hard copy of data is retained. Patient consent is sought for obtaining personal medical records such as the Summary Care Record. See our privacy policy for full detail.

Cookies are small text files placed on your device to help the website function and improve user experience. We use:

• Essential cookies — required for security and basic functionality
• Analytics cookies — help us understand how visitors use the site
• Performance cookies — improve speed and usability

When you visit our website you will be asked to consent to non-essential cookies. You may change or withdraw consent at any time via your browser settings or the cookie banner controls. Blocking some cookies may affect site functionality. We may use trusted third-party services (for example analytics providers) that place cookies in accordance with their own policies.

All website content, including text, logos and design, is the property of ADHD Active Ltd and may not be reproduced without permission.

To the fullest extent permitted by law, ADHD Active Ltd shall not be liable for indirect or consequential losses. Liability for direct loss is limited to the fees paid for the relevant service.

This website may include links to third-party websites. We are not responsible for their content or privacy practices.

We may update these Terms at any time. Continued use of the website constitutes acceptance of any changes.

These Terms are governed by the laws of England and Wales.